"The customer is always* right."
* Always = approximately 85% of the time
Showing posts with label 85% rule. Show all posts
Showing posts with label 85% rule. Show all posts
Wednesday, February 07, 2007
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About Me
- Tom
- Gloucester, Massachusetts, United States
- Librarian at Yale University, writer, gamer, unlucky fisherman, Skee-Ball junkie, and clueless father to a budding supergenius daughter.
